Below are the most frequently asked questions. We hope that they will answer your questions. If they don’t, please contact us.

FAQs Prior to Purchasing

What are the fees associated with SKED?

There is an initial installation/setup fee and then a monthly recurring fee. The initial installation/setup fee includes ongoing support for your team. Go to pricing page for specifics.

Is there a contract?

Nope! We don’t believe in forcing offices to pay for a product that isn’t bringing value to the office. We are confident that you will love using SKED and do not feel the need to lock you in.

Do you need additional software or office equipment to use SKED?

You need a server computer to install SKED on. You can then use any computer with an internet connection, to log-in and manage your SKED. If you want to use the barcode feature, you will need a barcode scanner that is able to scan mobile barcodes. We can recommend a few if you don’t have one.

What does our office have to do to get started?

Your office will first register for SKED through our website pricing page and schedule an installation date as well as order barcode scanners for your office. Once SKED is set up and running there isn’t anything that needs to be done on a daily basis to keep it running.

What benefits will SKED have in our office?

SKED will cut down on the amount of time your office spends rescheduling appointments when practice members have something come up during their scheduled appointment. It will give you more time to focus on the practice members that come into your office helping to build rapport with each and every one of them. This is also a benefit to your practice members as we all know we are unable to know when the unexpected will arise which allows them to open up the app and reschedule an appointment if something comes up.

Also with the automated messaging your office will free up time not having to send out reminders to pms each morning. Our system receives a prompt from the appointment type and a reminder will be sent out automatically saving so much time for your front desk.

How will our office access SKED?

After installing SKED on your server computer, it will never have to be installed anywhere else again. You are able to access your SKED admin through https://app2.sked.life and using your credentials login from any computer.

Is there a limit to the number of automated messages that we can send out?

No, there is no limit to the number of automated messages your office has set up to send out or one-time messages that your office chooses to send.

FAQs After Purchasing

How do we install SKED?

You will set-up a call with one of our SKED Support Team members and they will install SKED for you on your server computer remotely. During this you will also receive time to go over the setup of your SKED Admin and they will be able to answer any question you may have.

Can I send messages to all practice members that have ever been in the office?

As long as the practice members are in your EHR system, you are able to send out messages to them.

Can we reach out to PMs that haven’t been into our office in the last 3-12 months?

Yes, you are able to send this type of message to practice members that have not been in your office in 3-12 months, however, you have to send this as a one time message and select the specific names of the PMs you would like it to go out to. There is no code in SKED for PMs that haven’t been into the office in quite some time, SKED is unable to automatically generate a list of whom this message should be sent out to.

Are we able to block off specific times of the day for lunch and other specific appointments?

Yes, you will use the office hours portion of the admin and only the times that your office is available will be shown through the app.

What if we don’t want our PMs to be able to cancel through the app?

You are in full control of what your practice members can and can’t see in the app as well as what they can do through the app when it comes to scheduling, canceling, or rescheduling appointments. You can turn these features on and off as your office chooses.